Return & Refund Policy

Last Updated: 12/02/2025

At PLATINUM PRIME STORE, we strive to provide high-quality products and excellent customer service. Please review our return policy below before making a purchase.

1. No Refunds

• All sales are final – we do not offer refunds under any circumstances.
• If you have any questions about a product before purchasing, feel free to contact us at info@platinumprimestore.com.

2. Returns for Damaged or Incorrect Items (14-Day Policy)

If you receive a damaged or incorrect item, you may return it within 14 days of delivery for a replacement.
To qualify:

• Contact us at info@platinumprimestore.com within 14 days of receiving your order.
• Provide your order number and clear photos of the damaged or incorrect product.
• The item must be unused, in its original packaging, and returned with all original contents.

Once we verify the issue, we will send a replacement product at no additional cost.

3. Order Cancellation Policy

• Orders may be canceled within 24 hours if they have not yet been processed for shipping.
• Once an order has been shipped, it cannot be canceled or refunded.

4. Lost or Stolen Packages

• PLATINUM PRIME STORE is not responsible for lost or stolen packages once marked as "Delivered" by the carrier.
• If your package is lost in transit, please contact the shipping carrier directly to file a claim.

5. Contact Us

For any return inquiries, please reach out to us at info@platinumprimestore.com.

Thank you for shopping with PLATINUM PRIME STORE!